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OUR PHILOSOPHY
I - Tech Computers & Network Solutions (P) Ltd. philosophy is based on the following principles:
Understanding and exceeding our customer's expectations.
Developing and maintaining long-term relationships
Promoting the integrity of our people and our product.
Exhibiting integrity and fairness in all our business dealings.
Providing a rapid response to all our customer's needs.
To listen to our customers, their needs and wishes to our strategic blue print we would like to quantify all aspects of our business to create benchmarks for success. We emphasize on quality and are a firm believer that
“GOOD IS NEVER ENOUGH”
We want to create an environment where ideas are encouraged, recognized and suitably rewarded. This helps the employees to grow personally & professionally. We commit to leadership in aspect of our business.
OUR VISION
We realize the importance of establishing close long-term relationships with our clients and are therefore committed to becoming an integral part of your business.
We are committed to constantly adding value to our customers’ investment in I-tech IT, by providing proactive support and maintenance solutions. We guarantee our customers outstanding technical expertise, qualified and committed support staff. We recommend and endorse products of only the highest and functional quality, interacting constantly with our customers, keeping them abreast with technological advancements pertaining to their particular requirements and continuously reassessing and anticipating their needs.
We eagerly await the opportunity to not only work together with you in helping your company achieve its objectives, but also to establish personal interaction that will sustain a fruitful and flourishing partnership
OUR MISSION
“TO PROVIDE SERVICE TILL THE LAST LINE OF SATISFACTION TO OUR CUSTOMERS”
To become the leading solution and service provider, we committed to keeping ahead with the latest Technology developments in Information Technology. We give high quality, cost effective solution to the problem, which hinder productivity in the organization. We work closely with our customers to understand and share their business needs, and to provide the full range of services. We have long-term relationships with our customers and to meet their evolving needs by providing the best solutions available.
OUR GOAL
Create a world class IT organization in terms of people, process & technology to become a globally respected corporation by providing high quality and cost effective Hardware, Software services and products to our customers. Build a long Term Relationship by provide the Best Customer Support.
OUR QUALITY POLICY
Our company is committed to the continual improvement in the quality of products and services produced, to meet client expectations. We recognize that quality is the whole development team's responsibility. Properly implemented, our attention to quality is not in conflict with our client's requirements of low cost and timely delivery.
OUR QUALITY PRINCIPLE
1.
Providing Client satisfaction
2.
Giving the highest possible service and support
3.
Offering an excellent price/performance ratio
To maintain these principles we employ highly trained technical Personnel who have experience in, or immediate access to, all areas of the computer industry.
TECHNICAL SKILLS SET
I - Tech has a strong technology base to provide world-class solutions to our customers. The following is a brief of such technology areas where I - Tech offers solutions:
1.
Hardware & Peripheral Solutions
2.
PC Consult and Maintenance
3.
Facility Management Service
4.
Networking Solutions
5.
Networking and System Security
6.
Secured and Reliable Server Management
7.
Managed Services & Security
8.
System upgrades
9.
Software Licensing Audits
1. Hardware & Peripheral Solutions:
Today's rapidly changing technology requires you to engage a service company that provides you with immediate certified service technicians for hardware and peripheral repairs. I - Tech Computers & Network Solutions (P) Ltd. Technical Services ensures the integrity and reliability of your network and peripheral devices, minimizing downtime. Our engineers are well expert in chip level and card level service of hardware components.
1. Depot, On-site or Annual Maintenance Agreements
2. All repairs performed by experienced, manufacturer technicians
3. Original manufacturers parts replacement Guaranteed workmanship
4. Competitive pricing
2. PC Consult and Maintenance:
Annual Maintenance Contract/Warranty Support Services
I - Tech Computers & Network Solutions (P) Ltd. will provide warranty support services for the Desktop, Server and Printers on behalf of 3-rd organization. Most of the organization are availing these services due to lack of service quality of the vendor whom they procured the products.
I - Tech Computers & Network Solutions (P) Ltd. Provides AMC services for Branded Desktops, Servers and Assembling. I – Tech has created Channel Partnerships with the leading companies in several fields with reputations of excellence and extraordinary service to be able to provide every and all services with unmatched levels of technical expertise, client relations and service provision. I - Tech Computers & Network Solutions (P) Ltd. will provide both Software Support Services (SSS) and Hardware Support Services (HSS)
3.
Facility Management Service:
At times like this, I - Tech Computers & Network Solutions (P) Ltd. is your best friend. When computer problems arise, you know that your business comes to a grinding halt, until they are solved. While I - Tech Computers & Network Solutions (P) Ltd. Offers many services that help avoid unwanted downtime, problems can still arise that are beyond your ability to repair them your self. You can easily spend days of otherwise productive time trying to fix them, only to find the problem re-appears. Or, you can have i - Tech Computers & Network Solutions (P) Ltd. Engineers at your site and enjoy the quickest route to getting up and running again, and stay running.
4. Networking Solutions:
While all competing networking companies focus on building LAN & WAN Infrastructure, I - Tech focuses its energies beyond. I - Tech is the only company that can provide comprehensive understanding of Network’s performance built already or the ones getting built. We take pride in qualifying ourselves as a Network Evaluation company & not a Network Installation or Integration company.
The Company is competent in handling the entire gamut of Network Products and Services to offer a comprehensive Network Solution by adding value to the products. Installation & Configuration of fiber optics, WIRED & WIRELESS LANs, Servers with Network Operating Systems, Installation & Configuration of Managed Network Devices like Switches, Routers and Remote Access Servers and upgrading network infrastructures. Other Network Services offered include Design and Implementation of Network Security Policies, Virtual Private Networks, Network Management Station, Remote Configuration and Remote Monitoring of the Network, Audit Network Installations.
We are ready for these challenges and, armed with an array of leading edge products and services can ensure that our, i - Tech Computers & Network Solutions (P) Ltd. provided network fully meets your requirements. Convergence, new types of Internet access device, more email, graphics, video and music will all boost network traffic volumes necessitating further upgrades to IT infrastructures as companies invest in networks to manage these increased traffic volumes. These new realities of the market demand a response. But shifting trends in both business and technology make it extremely difficult to both respond today and plan wisely for the future.
This is where i - Tech Computers & Network Solutions (P) Ltd. can help. Whether you need a complete solution or simply need to upgrade an existing infrastructure, our partnership approach frees you from the risks and problems of managing technical change in-house.
5. Networking and System Security:
We provide end-to-end solutions for networking and system security to our clients. The solutions and services include:
1.
Network Devices such as switches, hubs, routers, bridges and other network interface devices
2. Network Security Devices such as firewalls, intrusion detection & protection system, bandwidth
management system and antivirus/ Worm Protection /adware/spam filter/spyware/spamware protection system
3. Network infrastructure includes structured cabling of UTP CAT6 UTP CAT5e and fiber optics
4. Network design, Installation, Configuration & maintenance services, Indoor & Outdoor Wireless Lan Solutions, Remote Access Solutions, Printer Layout and Set-up
5. Expert Troubleshooting, Upgrades/Fine Tuning, Network Expansion and Office-to-Office Communication
6. Drive Mapping and Integration, Menu Design and Implementation
7. Data Back Up & Disaster Recovery Solutions
6. Server support and Maintenance:
If your company is to maintain its competitive edge, you have to reduce server expenses, increase server availability, improve data protection and enhance flexibility. Your servers have to become more agile and responsive to changes in the marketplace, and they have to be operating at peak efficiency.
By managing servers better, you gain the efficiencies, economies of scale, and capabilities to align your technology with your business. That means you maximize your server return on investment and can focus on strategic priorities.
We make the server infrastructure must be:
- Reliable – Delivering a high level of server uptime with the
goal of zero outages.
- Secure – Counting on it to keep your data safe.
- Flexible – Allowing you to choose from different delivery
models through either a utility or standard
outsourcing service.
- Efficient – Supporting best practices in processes,
operations, and management.
- Cost efficient – Maximizing your ROI and moving capital
expenses to operating expenses.
- Innovative – Pay for resources on a subscription basis.
I - Tech computer & Network solutions (P) Ltd. will provide highly trained personnel to manage your on-site centers. Leveraging our standardized procedures and stable and robust operating environment, we can consolidate your server environment and reduce its complexity. We'll improve your server reliability and availability and protect your vital data, so you can achieve your goals.
Our I – Tech Server Management team has not only will you increase server productivity, but you’ll decrease your total cost of data center ownership. You'll gain the agility you need to adapt to changes in the marketplace so you can compete effectively without distractions.
7. Managed Services & Security:
i - Tech Computers & Network Solutions (P) Ltd. Security Services include:
- Security Audits
- Intrusion Detection Design and Deployment
- Document Configuration and Knowledge transfer
- Managed Security Services
- Security Policy Design
- Security Architecture Design
- Security and Disaster Recovery Procedures
- Firewall Implementation
- Anti-Virus Solutions
- Help Desk
- Vendor Management
- Technical Support Services
- Asset Management both Hardware & Software
8. System upgrades
Our experienced engineers install, configure, and optimize your upgraded
systems. Desktops are customized to the needs of your business, with greater
flexibility than ever before. Your IT staff is mentored on the upgrades as work progresses. Also, a customer care specialist ensures a smooth transition by assisting users with their upgraded systems.
Our engineers can help maintain your upgrades through either an ongoing support arrangement or on an as needed basis. We offer flexible support options for any business scenario.
9. Software Licensing Audits:
All it takes is an anonymous tip left at a toll-free number or sent to an email address to prompt the BSA to audit your company. The Business Software Alliance is a group that enforces copyright laws that cover software made by companies like Microsoft, Apple, Autodesk, etc.,
If the BSA has reason to believe that any copies of software that you possess is not properly licensed, they can request an audit. You will have to produce proof of all software licenses for each computer. You may decide to refuse the audit, but this can compel the BSA to file a lawsuit, which whether found innocent or guilty, can possibly be discovered by your customers and competitors. The BSA has been known to use this publicity to make an example of the offending business in order to deter others from making a similar mistake.
The BSA is also known for being lenient when discovering small infractions during an audit, if the company can show that they have a system in place to monitor the copies of the software they own and attempts to keep all licenses up to date. Licenses are written differently from one to another and the clauses can be complex, confusing and open to misinterpretation. It sometimes takes the software company itself, or a trained consultant to fully understand the details
i - Tech Computers & Network Solutions (P) Ltd. understands and stays up with current licensing issues that our clients must adhere to. We want to make sure that your money is going to the growth of your company, not paying off enormous fines that could have been avoided. Call I - Tech today to make sure you're on the right track; the track that steers clear of the BSA.
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98413 30858
Sales@itechpc.com
